Refund policy

Returns (withdrawal from the contract)

You may withdraw from the contract without giving a reason within 14 days of receiving the goods. Simply write to us within this period at aureven3d@gmail.com stating that you are withdrawing from the contract, and include your order number. Then send the goods back to us no later than 14 days after withdrawing.

Return the goods unused and undamaged, ideally in the original packaging. If the goods have lost value because they were handled in a way other than what is necessary to establish their properties, we may ask you for compensation.

How to return goods

• Slovakia, Czechia, Romania: we will send you a Packeta return code. You drop off the parcel with the code at any Packeta pickup point or Z-BOX. We pay the return postage.
• Other countries: we will send you a return address. You send the parcel at your own expense.

Refunds
We will refund your money within 14 days of the day you notify us of your withdrawal from the contract, using the same payment method you paid with. We refund the price of the goods and the postage you paid when ordering (up to the cost of the cheapest delivery method we offer). We may withhold the refund until the goods reach us or until you prove that you have sent them back.

Damaged or defective goods
Please inspect the goods on receipt. If they are defective, damaged or incorrect, write to us as soon as possible at aureven3d@gmail.com and we will resolve the situation. For defective goods we pay the postage in all countries.

Exceptions
You cannot withdraw from the contract for products made to your individual requirements (for example a custom logo or a colour outside our range). If they are defective, you can make a complaint.

Exchanges
We do not carry out exchanges directly. The fastest way is to return the original goods and place a new order.